While we’re taking a trip down memory lane, here is the list from my 2007 newsletter on ten ways to foster employee engagement. While some have stood the test of time, in hindsight one or two of them might appear to be a bit naïve if not antiquated:
- Ask employees for suggestions. Let them comment anonymously through a suggestion box. Read employee suggestions regularly and implement any ideas the company can afford and that actually might work.
- Cross-train. This develops the skills of all employees. Disengaged workers may become excited about work again or they may take their new skills to a job that fits them better.
- Find ways to reward employees through recognition. Make this meaningful by adding an extra day off, a gift certificate, or another inexpensive gift.
- Listen to employees. Have regular feedback meetings, if possible, in addition to the suggestion box. Again, use as many ideas as are possible, especially when they are easy and free.
- Seek out workers who will motivate others via their job knowledge, enthusiasm, or both.
- Give workers the freedom of making their own decisions, especially when dealing with customers.
- Present company challenges publicly when possible. Let employees help solve them.
- Give employees the resources they need to do their jobs.
- Make sure your managers are engaged. If they are not, they will not engage others.
- Provide all employees regular constructive feedback about their job performance.