Every organization, despite its best efforts in recruiting, hiring, and motivating employees, invariably faces the problem of low performance employees. We all know the signs … tasks which get done, but seldom on time and usually poorly done; absenteeism and tardiness creeping up; and managers who gradually shift some of that person’s workload to other, higher-performing workers.
It’s often said, “You can’t manage what you don’t measure”. While almost a cliché, this statement is especially important for Human Resource professionals. Most HR departments typically measure such things as the time to hire, cost per hire, turnover, absenteeism, lost time due to injuries, etc. While important, limiting their measurements to these types of metrics fails to address HR’s necessary contribution to the organization’s business goals.
One issue constantly surfaces these days during our presentations to leaders of organizations and, in all candor, it’s an issue which consumes those of us who are helping best-practice companies both attract and retain top talent. That issue is … “you must know your employees well, better than they know themselves.” Much like the song “Getting to Know You” from the 1951 Rodgers and Hammerstein musical, The King and I, it’s all about getting to know more about your most precious asset – your employees.
- Envision good performance and communicate your vision.
- Don't just nod your head; listen to your direct reports.
- Don’t ask employees to do something you’re not willing to do yourself.
Since the dawn of human existence, people have organized into teams to accomplish what no one person could effectively do on their own. But it wasn’t until the late 1920s and early 1930s with the now classic Hawthorne Studies that researches conducted a series of research activities designed to examine in-depth what happened to a group of workers under various conditions.
Organizations have two kinds of problems – system problems and people problems … and it’s the people who ultimately fix the system problems. Historically, organizations have been much more successful at solving their systems problems than their people problems. With system problems, there is the benefit of dealing with objective information, quantified information, and a common frame of reference.
Quadrant Social Style Assessments (aka DISC type assessments) should never be used for pre-employment (hiring) purposes for the following reasons - they...
In F. Leigh Branham's book, Keeping the People Who Keep You in Business, he makes this suggestion; "Interview applicants who may lack traditional qualifications, such as degrees or years of experience, but have the right abilities and can be trained," (emphasis added).
In the author’s words, “Why are there so few leaders in today’s business community? The answer seems to be that most managers don’t understand or know enough about the nuts and bolts of skilled leadership.
Only ten days before Abraham Lincoln took the oath of office in 1861, the Confederate States of America seceded from the Union, taking Federal agencies, forts, and arsenals within their territory.
Understanding the difference between the role of a "manager" and a "leader" is crucial to maximizing the potential of your people. A manager's job is to plan, organize and coordinate. A leader's job is to inspire and motivate.