The Emotionally Intelligent Leader

Course Description

Research has shown that people perform their best at work when they feel involved in purposeful work that develops who they are and when they feel valued, cared for, consulted, respected, informed, and understood. This research has also shown that people often perform their worst when they feel unproductive feelings such as feeling overly worried, frustrated, concerned, stressed, inadequate, and fearful.  During this program individuals will improve their understanding of emotions and emotional intelligence. They will also explore and practice tools and techniques for applying emotional intelligence in leadership and creating high performance in others on that basis.  During the program they will be provided their Genos Emotionally Intelligent Leadership Assessment Feedback Report, a Development Tips workbook, and expert led debrief and action planning methodologies to help them leverage strengths and address development opportunities.


Classroom based:  Full day (or two 1/2 day sessions)


  • Explore the neuroscience of emotions and emotional intelligence,
  • Examine tools and techniques for effectively asking for, and responding to, feedback,
  • Explore techniques for developing self and other awareness,
  • Examine how we can use reactive and proactive techniques to build our resilience and effectively manage strong emotions, and
  • Explore an approach for facilitating engagement discussions with staff members.


  • Personal resilience quiz
  • Proactive strategies and techniques for:
  • Thinking
  • Physiology
  • Relationships
  • Environment
  • Workplace experience reflection model
  • 5-step process to facilitating employee engagement reviews


The Genos Emotionally Intelligent Leadership 180o Assessment